Collection: Shipping Policy
Delivery Policy: Terms & Conditions
1a) Delivery charges and estimated delivery times are applicable to UK mainland only. We are unable to ship to any address or port outside UK mainland.
1b) The goods will be delivered to the address given by the customer at the checkout stage of the order.
1c) We will endeavour to complete all deliveries within the estimated time scale. Estimated time scales are not guaranteed delivery times and are subject to change. Doors Outlet shall not be liable for any delay caused in the delivery of goods.
1d) In the case of products purchased by credit card, the products can only be dispatched to the credit card holder's delivery address. All products must be signed for on delivery.
1e) If the customer is unable or unwilling to accept the delivery on the agreed date, the customer will be liable to pay for any re-delivery charges, handling charges and storage charges that are likely to be applied.
1f) It is the customers responsibility to inform Doors Outlet of any access restrictions for site deliveries. Site deliveries can be made on large articulated lorries and therefore Doors Outlet must be notified if the access is not suitable. Any costs for re delivery and restocking charges must be paid by the customer in the event a delivery can not be made due to the access.
We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, width restricted roads, roads with double parked cars. Please send an email to sales@dooroutlet.co.uk to discuss delivery if you do not have unrestricted access or you have any concerns with the delivery point.
1g) Palletised deliveries are strictly curb side and the drop point is determined by the delivery driver. In some incidents the pallets may be dropped in a driveway. The destination of any delivery is at the drivers discretion. Pallet Deliveries can not be made on gravel or grass driveways. It is the customers responsibility to inform Doors Outlet if a driveway or delivery point is not a hard surface. Any costs for non deliveries due to unsuitable surfaces must be paid by the customer.
1h) All products sold are on a supply basis only and do not include installation.
1i) Any damages or quality issues must by clearly written on delivery notes and the damages must be reported to Doors Outlet within 12 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged.
1j) Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to the customer.
1k) Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Doors Outlet within 12 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.
Returns & Refunds
2a) Customers have a legal right to cancel orders up to 14 days from receipt of the goods, with the exception of any bespoke or made to order items, if unsure if the item is bespoke please contact our sales team on: 020 8870 9916.
2b) In the event that the goods have been received before an order is cancelled the products must been returned to the point of dispatch at the customers own cost and risk.
2c) The goods must not be unpacked and be sent back in the same condition as they were received. Once Doors Outlet has been informed of the customers intention to return products, the goods must be received at the point of dispatch within 7 days.
2d) All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. The customer is wholly responsible for the goods in transit and any damage. Goods must be sent by secure carrier and signed for.
2e) In the event that the goods were sent direct from a manufacturer, the return must be made to the dispatch depot. All manufacturers charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer has specific return policies, including non return policies, which will apply to the customers orders.
2f) If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. With regards to a fault, no full or part refunds or replacements can be issued without first establishing with Doors Outlet and the manufacturer that the fault lays with the product.
2g) Once goods have been received by the manufacturer in a resalable condition, refunds will be processed within 7 days. Refunds on goods returned directly to manufacturers are subject to longer processing periods. Only once Doors Outlet have received confirmation of the refund from the manufacturer the refund will be processed and any manufacturers charges deducted.
Doors Outlet utilises national carriers and national pallet distribution networks, as well as manufacturers own transport.
If you have any queries regarding shipping, please contact customer support prior to placing an order:
DOORS OUTLET LIMITED
Company number: 15802478
Contact Us:
📧 Email: support@dooroutlet.co.uk
🌐 Website: dooroutlet.co.uk
