Collection: Terms and Conditions:
Terms and conditions
1) These Terms and Conditions:
1a) when using the website and purchasing products through dooroutlet.co.uk, customers and agreeing to the following terms and conditions.
2b) Please read the terms and conditions carefully prior to placing an order with us. The terms and conditions advise who we are and the service and product information we will provide. If you think there is a mistake or you have an issue with any of there terms please do contact us to discuss prior to placing an order.
2) Information about us and our contact details:
2a) We are Doors Outlet Limited a company reguistered in the UK. Our company registration number is 15802478 and our registered address is: 276 Earlsfield Road, London SW18 3DY. Our VAT number is: 477 5522 58
2b) you can contact us in store at 276 Earlsfield Road, London SW18 3DY, or via email: support@dooroutlet.co.uk
2c) At the point of checkout we will ask for an invoice and delivery address and contact phone number and email. We may contact via phone or email or in writing.
3) Our contract with you:
3a) We must receive payment in full for the whole order including delivery charges before an order can be acceptyed and fulfilled. Once we have accepted the order we will email you with an order confirmation and VAT invoice. We will send a subsuiquent email to confirm the estimated delivery timeframe.
3b) If we are unable to accept your order for any reason we will email you to inform you of this at the earliest possible time. If there are any delays or stock issues with your order wew ill also inform you at the earliest possible time.
3c) at the time of accepting your order you weill be given an order number. This will be the sdame number as your invoice number. Please do keep this number in ordrrt for the customer service team to locate your order at any given time.
4) Products:
4a) Product prices are clearly displayed on each product page and related to the specific variant. A variant within a product page is selected using the drop down menu. Each product page can have multiple variants, which are all individually priced.
4b) All prices displayed will show the price including VAT Tax in the larger bold font. The price excluding VAT tax is shown in the smaller font below for customers information. Once an order has been confirmed by Doors Outlet Limited a VAT invoice will be emailed to the email address provided by the customer at checkout.
4c) The prices displayed for products on the website are subject to change by Doors Outlet Limited. All prices can be subject to change until the delivery has been made, at which point the price is final. Should a price need to be altered the difference must be paid in full by the customer prior to delivery.
4d) All product prices can be subject to manufacturers increases. Manufacturers price increases must be paid in full by the customer prior to delivery.
4d) Customers have the right to refuse any alterations in the price from Doors Outlet Limited and Manufacturers price increases. Should the alteration or increase in price be refused by the customer, a full refund will be issued including any associated delivery charges.
4e) Product images are shown for each specific product page. Images shown are for illustration purposes only and can not be used for an exact reference in regards to texture, colour and construction. When applicable, samples can be requested. If the customer requests a return due to colour discrepancies and a sample has not been obtained then all return charges must be paid by the customer.
4d) All products incur delivery charges, which vary based on the materials ordered and are non-refundable. These charges will be applied during the checkout process. By selecting 'Continue to Payment Method,' the customer agrees to the delivery charge and acknowledges that it is non-refundable.
5) Returns & Refunds
5a) Customers have a legal right to cancel orders within 14 days of receiving the goods, except for bespoke or made-to-order items. If you are unsure whether an item is bespoke, please contact our sales team at support@dooroutlet.co.uk.
5b) If the goods are received before the order is cancelled, they must be returned to the original point of dispatch at the customer’s own cost and risk.
5c) Returned goods must remain unopened and in the same condition as when received. Once the intention to return products has been communicated to Doors Outlet, the goods must be returned to the point of dispatch within 7 days.
5d) All items must be returned in their original packaging and with sufficient protective measures to prevent damage during transit. The customer is fully responsible for the goods while in transit and for any damages incurred. Returns must be sent using a secure, trackable carrier and require a signature upon delivery.
5e) For goods shipped directly from the manufacturer, returns must be sent to the manufacturer’s dispatch depot. The customer is responsible for all manufacturer-related charges, including restocking, handling, and haulage fees. Manufacturer-specific return policies, including non-return policies, will apply to the customer’s order.
5f) If you believe an order or part of an order is faulty, do not return the item before contacting our sales team to discuss the issue. Refunds, replacements, or partial refunds for faulty items will only be processed after Doors Outlet and the manufacturer confirm that the fault lies with the product.
5g) Once returned goods are received by Doors Outlet in a resalable condition, refunds will be processed within 7 days. For goods returned directly to the manufacturer, refunds may take longer to process. Refunds will only be issued after Doors Outlet receives confirmation from the manufacturer, with any applicable charges deducted.
